Frequently Asked Questions

Shipping

Do you deliver Australi-wide?

Yes, we deliver all over Australia and internationally.

How much do you charge for freight?

For the best possible outcome for you, we utilise a number of freight carriers to ensure we meet timeframes and achieve competitive pricing.

Order

Can I place an order and pick it up at your showroom?

Yes, you can enquire online to place your order, or alternatively call us on 03 9770 8491.

Where is your showroom located?

Our showroom is located in Melbourne at 18 Yazaki Way, Carrum Downs VIC 320.

What are your trading days and hours?

Monday to Friday from 8:30am to 5:00pm.

Do you have other locations?

Yes, we have additional Warehouses and Resellers in Australia and Internationally.

Do you have all the stock at your showroom?

The majority of stock is at our showroom, but in some cases some products require a pre-order or special order.

What is the lead time on special orders?

We recommend advising you ad hoc as a number of factors play a role during the manufacturing and supply chain process.

Can our carrier collect directly from your locations?

Yes, this is possible during our operating hours.

Payment

Can I pay with a Credit Card?

Yes we accept all major cards.

I didn’t receive my tax invoice?

Firstly, check your junk mail or feel free to contact us on info@madewellproducts.com and we will get this out to you asap.

Customer Support

(03) 8595 2669

Send a message

info@madewellproducts.com